Telus apologized, but we’ll keep fighting for the sake of other victims

This morning I received a phone call and an email from Telus apologizing for their little unreturned equipment scam.

Hey Rohana,

As per phone conversation today, I am sending a confirmation email to advise that the equipment charges have been credited back and the account balance is now cleared. Sorry for any inconvenience that this may have cause, I do apologize that this was not able to be rectified earlier.

Thank you,

While my wife and I are relieved to learn that our ordeal might be coming to an end, this is not the end of effort to stamp out this scam. Over the past few days, we have talked to dozens of other Canadians who have fallen victim to this deceptive and fraudulent tactic by Telus. We’ve decided to keep on fighting until Telus apologizes to every single Canadian whom the company has harassed, threatened and ruined the credit of, and takes actions to make those victims whole again.

This is our intended course of action:

  • Report Telus to the Canadian Anti-Fraud Centre (CAFC)
  • Engage consumer protection agencies of Alberta and BC to identify strategies to protect consumers from the unreturned equipment scam
  • Engage the federal Department of Innovation, Science and Economic Development, whose minister is the minister responsible for the Telecommunications Act, to find ways to strengthen the regulatory framework to protect consumers from the unreturned equipment scam
  • Please get in touch with us with your stories, ideas, comments, and criticisms.

    We wish to thank all of you who supported us and offered us words of encouragement.

    Telus threatening scores of customers with bogus claims of “unreturned equipment”

    After Telus threatened and harassed my wife and me over a bogus claim that we had not returned all the equipment we rented from them, we did some digging and found out that scores of other customers have fallen victim to the same tactic by Telus. We will be reporting Telus to the The Canadian Anti- Fraud Centre, as the company’s actions have all the hallmarks of an organized scam. March is fraud prevention month, after all.

    If you, too, have been threatened or harassed by Telus, please let us know, or, report Telus to the CAFC directly.

    Telus threatening to take us to collections over equipment we never rented from them

    Telus is threatening to take my wife and me to collections for equipment we never rented from them, even after we repeatedly sent them receipts to show that we purchased the equipment outright.

    The harassment has been going on since July of last year. We finally sent them a demand letter below:

    TELUS Corporation
    510 W. Georgia St., 23rd floor
    Vancouver, BC V6B 0M3

    March 7th, 2017

    Dear Sir or Madam,

    Re: TELUS Account Number: *******

    You entered into an agreement with us to provide Internet and TV services on or about April 12, 2015.

    We terminated the agreement as per terms of the agreement on or about July 22, 2016. We returned the equipment we rented from you, but kept the Telus Optik bow which we purchased ourselves, and clearly explained to the customer service representative (CSR) that the Telus Optik was owned outright by us and provided a receipt to prove our ownership.

    In an undated sent to us in early December 2016, you asked to return the Telus Optik box which we had already told you once was ours, or face a $150 charge. After spending close to an hour on the phone, we once again explained our situation, and your CSR agree to make a note and close our account for good.

    About two weeks later, you sent us an email once again asking us to return the Telus Optik box. After spending close to an hour on the phone, we once again explained our situation, and your CSR agree to make a note and close our account for good.

    Today we received letter dated March 03, 2017 threatening to take us to a “Collection Agency” (sic) if we failed to pay an undisclosed amount owing. After spending close to an hour on the phone, we were first transferred to a call center first in Guatemala, then in the Philippines, who indicated that they were unable to help us.
    We were finally transferred to a manager, who only wished to be identified as “Josh”, who told us that he would not be able to provide any assurances that the harassment will cease.

    In issuing a “NOTICE” demanding payment for something we do not owe, you have:
    1. Engaged in a “deceptive act or practice” as defined by s.4 the Business Practices and Consumer Protection Act (BCPA)
    2. Engaged in “unconscionable acts or practices” as defined by s.8 of the Business Practices and Consumer Protection Act of British Columbia
    3. Breached the contract between you and us
    4. Violated other provisions of BCPA relating to illegal debt collection

    Based on the above, the I hereby demand the following from you:
    1. Immediate cancellation of illicit charge of $168 charged to our account and written confirmation that we owe you no money
    2. Payment of $3,000 as compensation for breach of contract
    3. Payment of $2,000 as restitution for unjust enrichment
    4. Payment of $5,000 as compensation for damages suffered as a result of your “Unconscionable acts or practices”, “deceptive acts or practices” and harassment.

    Please ensure that I receive by Friday 7 April 2017 the following:
    1. A formal written confirmation that you have cancelled the illicit charge of $168 charged to our account and written confirmation that we owe you no money
    2. Payment of $10,000. Please make cheques payable to  “         ”.
    3. Personal Information Protection and Electronic Documents Act (PIPEDA) gives us the right to access their personal information held by businesses subject to this law. As such we are demanding that you provide us all private information you hold about us and all documentation relating to access of our private information by parties located outside Canada.

    Please note that if I have to commence legal proceedings in order to require your performance of the above actions, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, attorney fees and damages, including punitive damages.

    You might want to contact a lawyer to discuss your legal rights and responsibilities.

    Yours sincerely,

    Screening myself for Canadian values

    The Hon. Dr. K. Kellie Leitch, P.C., O.Ont., M.D., M.B.A., F.R.C.S.(C)
    House of Commons
    Ottawa, Ontario K1A 0A6


    March 07, 2016


    Screening immigrants for Canadian values


    The greatest regret of my life is that, as an immigrant already here in Canada, I will not be able to prove myself worthy of being a Canadian by being subjected to the screening process proposed by you to ensure that I uphold and adhere to Canadian values. Thus, I have decided to screen myself on my own initiative, and, using as a benchmark values you, a paragon of Canadianness, have demonstrated throughout your long and illustrious political career.


    Question Kellie Leitch Rohana Rezel
    Do you belong to an organization that has criminally rigged every election it has taken part in? YES1 NO
    Have you defended the temporary foreign worker program even as Canadians were being thrown out of work? YES2 NO
    Have you ever encouraged neighbours to spy on and denounce each other to the government? YES3 NO


    Given my abject failure on the first three Canadian values that you hold dear, I shall test myself no further. I sincerely apologize for deciding to come to Canada without understanding what it means to be a Canadian.


    I will go and get myself deported now.


    Yours faithfully,


    Rohana Rezel




    1. 2006 “In-and-out” scandal

    2008 Del Mastro scandal

    2011 Robofraud Scandal

    2015 Bal Gosal vandalism scandal


    1. As RBC was replacing Canadian workers with Temporary Foreign Workers, Kellie Leitch defended the TFW program

    1. Conservatives pledge funds, tip line to combat ‘barbaric cultural practices’