Telus is threatening to take my wife and me to collections for equipment we never rented from them, even after we repeatedly sent them receipts to show that we purchased the equipment outright.
The harassment has been going on since July of last year. We finally sent them a demand letter below:
510 W. Georgia St., 23rd floor
Vancouver, BC V6B 0M3
March 7th, 2017
Dear Sir or Madam,
Re: TELUS Account Number: *******
You entered into an agreement with us to provide Internet and TV services on or about April 12, 2015.
We terminated the agreement as per terms of the agreement on or about July 22, 2016. We returned the equipment we rented from you, but kept the Telus Optik bow which we purchased ourselves, and clearly explained to the customer service representative (CSR) that the Telus Optik was owned outright by us and provided a receipt to prove our ownership.
In an undated sent to us in early December 2016, you asked to return the Telus Optik box which we had already told you once was ours, or face a $150 charge. After spending close to an hour on the phone, we once again explained our situation, and your CSR agree to make a note and close our account for good.
About two weeks later, you sent us an email once again asking us to return the Telus Optik box. After spending close to an hour on the phone, we once again explained our situation, and your CSR agree to make a note and close our account for good.
Today we received letter dated March 03, 2017 threatening to take us to a “Collection Agency” (sic) if we failed to pay an undisclosed amount owing. After spending close to an hour on the phone, we were first transferred to a call center first in Guatemala, then in the Philippines, who indicated that they were unable to help us.
We were finally transferred to a manager, who only wished to be identified as “Josh”, who told us that he would not be able to provide any assurances that the harassment will cease.
In issuing a “NOTICE” demanding payment for something we do not owe, you have:
1. Engaged in a “deceptive act or practice” as defined by s.4 the Business Practices and Consumer Protection Act (BCPA)
2. Engaged in “unconscionable acts or practices” as defined by s.8 of the Business Practices and Consumer Protection Act of British Columbia
3. Breached the contract between you and us
4. Violated other provisions of BCPA relating to illegal debt collection
Based on the above, the I hereby demand the following from you:
1. Immediate cancellation of illicit charge of $168 charged to our account and written confirmation that we owe you no money
2. Payment of $3,000 as compensation for breach of contract
3. Payment of $2,000 as restitution for unjust enrichment
4. Payment of $5,000 as compensation for damages suffered as a result of your “Unconscionable acts or practices”, “deceptive acts or practices” and harassment.
Please ensure that I receive by Friday 7 April 2017 the following:
1. A formal written confirmation that you have cancelled the illicit charge of $168 charged to our account and written confirmation that we owe you no money
2. Payment of $10,000. Please make cheques payable to “ ”.
3. Personal Information Protection and Electronic Documents Act (PIPEDA) gives us the right to access their personal information held by businesses subject to this law. As such we are demanding that you provide us all private information you hold about us and all documentation relating to access of our private information by parties located outside Canada.
Please note that if I have to commence legal proceedings in order to require your performance of the above actions, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, attorney fees and damages, including punitive damages.
You might want to contact a lawyer to discuss your legal rights and responsibilities.